Shipping policy

1. Where We Deliver

We primarily ship to the following countries and regions:

  • United States
  • Europe
  • Japan
  • South Korea
  • Taiwan
  • Canada
  • Australia
  • United Kingdom

If you are able to enter your address at checkout, it means we can deliver to your location.

2. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

To maintain the exclusivity of our designs, we produce limited quantities of each style. If an item is temporarily out of stock due to high demand, production may take up to 5 additional business days.

If this situation applies to your order, we will notify you by email.

3. Shipping Times

Free Standard Shipping

  • Japan, South Korea, Taiwan: 3–7 business days
  • United States & Europe: up to 10 business days
  • All duties and taxes are included — no additional fees will be charged upon delivery.

Express Shipping (DHL / UPS)

  • 3–5 business days worldwide
  • All duties and taxes are included — no additional fees will be charged upon delivery.
  • Shipping options can be selected at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

You may also track your order at any time through our “Track Your Order” page.

5. Shipping Delays

Delivery times are estimates only and are not guaranteed.

Delays may occur due to circumstances beyond our control, such as:

  • Customs clearance
  • Weather conditions
  • High carrier shipping volumes

If your order has not arrived within 25 days, please contact us for assistance.

6. Lost or Stolen Packages

Once a package is marked as delivered by the shipping carrier, we are not responsible for lost or stolen items.

Please ensure that your shipping address and contact details are accurate when placing your order.

If you encounter any issues with your shipment, please contact us and we will do our best to assist you.

7. Contact Us

For any questions regarding your delivery, please reach out to our local support team:

Email: hello@jezoni.com
Phone: +852 4437 1968
Address: Room 1009, 10/F, Front Block
Ming Sang Industrial Building
19 Hing Yip Street
Kwun Tong, Kowloon
Hong Kong
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (HKT)